HOW TO SUBMIT A COMPLAINT WITH THE MEDIATION SERVICE?
WHICH COMPLAINTS ARE HANDLED?
The Ombudsman service is an appeal body and can act if you have not received a solution or satisfactory answer in your contacts with the operator.
Only written complaints are admissible. However, you can reach us continuously on 02 223 06 06 from 9:00 am to 5:00 pm, to answer all your questions and advise you as well as possible.
The Mediation Service invites you to consult the rules of procedure. Your case will be processed (average deadline for a mediation complaint in 2023: 34 calendar days) within 90 days of receipt of your complete complaint. If the complexity of the complaint justifies this, the Ombudsman may exceptionally extend the handling of your complaint for another 90 days.
HOW TO SUBMIT A COMPLAINT?
You can submit a complaint with the Telecom Mediation Service:
- Via the FORMS available here:
Complaint for mediation
Complaint about malicious calls - Send a letter to the attention of David Wiame, MĂ©diateur, Telecom Mediation Service, Boulevard du Roi Albert II 8 box 3, 1000 Brussels;
- Fax 02 219 77 88;
- E-mail to plaintes@mediateurtelecom.be;
- Call to make an appointment with one of our employees in our offices in Brussels, during weekdays
