Telecom Mediation Service

The Office of the Ombudsman for telecommunications is a free service for all private and professional telecom users.

How to submit a complaint ?

by completing the FORMS available on this website
by post
by fax
by taking your complaint to the offices of the Office of the Ombudsman for Telecommunications (See map)

Everything you need to know about the Office of the Ombudsman for Telecommunications

Any customer who is unhappy with his telecom operator may ask for free the Office of the Ombudsman for Telecommunications to intervene. The Ombudsman is competent for the whole telecommunications sector. Since this Office is not intended to take the place of the telecom operator's customer service, it can only act if a customer has been unable to achieve a satisfactory outcome following his contacts with the telecom provider.

Examples :

During a short trip to the Netherlands, Family V. discovered that 1Mobile was charging them for missed calls on both of their telephones.

Although the very elderly Ms. R. asked Belgacom to change the address for her connection in time, it looks unlikely that this will have taken place by the day she actually moves out.

In response to a telephone sales call from Proximus, Mr. V. asked to receive this proposal in writing so that he could examine the details at his leisure. However, Proximus immediately sent him a contract.

Mr. L., who bought a Samsung mobile telephone for €89 as a gift, in the end decided to exchange it.

Legal information

Telecom Mediation Service
Barricadenplein 1, 1000 Brussel - Tel. 02/223 09 09 - Fax. 02/219 86 59